At Workplace Mental Health Solutions, our mission is clear: to minimise harm to staff and upskill organisations in early & effective conflict management and mental health support. We firmly believe that investing in the well-being of your workforce not only enhances productivity and engagement but also fosters a culture of inclusivity and resilience.
Discover WMH Solutions Training & Workshop Modules
- De-Escalation Tactics ( Face to Face Vs Phone)
- Early Warning Signs
- Aggression Management ( Why People become Aggressive / Crisis Cycle/ Operant vs Respondent Aggression)
- Risk Assessment
- Mental Illness Diagnosis ( DSM V )
- Psychological 1st Aid ( Body Language / Grounding / Sensory Modulation )
- Scenario Based Examples ( Good vs Bad De-Escalation Examples)
- Break Away Techniques
- Environmental Factors
- Responder Well - Being
- Debrief / De-Escalation Team ( Subscription Model)
- Escalation Pathways / Framework
- A.O.D ( Alcohol and Other Drugs)
- Dealing with difficult or aggressive customers